Car Manufacturers Links
Car Manufacturers and Dispute Resolution Programs
If you have a problem with a car purchased from a local dealer, first try to work it out with the dealer. If the problem is not resolved, contact the manufacturer’s regional or national office. Ask for the consumer affairs office. Many of these are listed in this section.
If you are still unsuccessful, consider contacting the other organizations in this section that handle consumer complaints.
These programs are usually called alternative dispute resolution programs. Generally, there are three types: arbitration, conciliation and mediation. All three methods of dispute resolution vary. Ask for a copy of the rules of the program before you file your case. Generally, the decisions of the arbitrators are binding and must be accepted by both the customer and the business. However, in other forms of dispute resolution, only the business is required to accept the decision. In some programs, decisions are not binding on either party.
Remember, before contacting one of these programs, try to resolve the complaint with the company. If you still cannot resolve your problem, contact one of the third-party resolution programs. Be sure to contact your local or state consumer agency to see if your state offers state-run dispute resolution programs.
If you suspect you have a vehicle problem that might fall under your state’s lemon law, call your local or state consumer protection agency to find out about your rights under the lemon law.
If you have a safety problem with your vehicle, report it to the National Highway Traffic Safety Administration. NHTSA also provides recall and crash test information, but does not handle complaints.
Acura
Customer Relations Department
Acura
1919 Torrance Blvd.
Torrance, CA 90501-2746
Toll free:
1-800-382-2238
Fax: 310-783-3535
Web site:
www.acura.com
Alfa-Romeo Distributors of North America, Inc.
Owner Relations Manager
Alfa-Romeo Distributors of North America, Inc.
6220 W. Orange Blossom Trail
Suite 606
Orlando, FL 32809
407-856-5000
Fax: 407-438-0804
American Honda Motor Co., Inc.
Corporate Office:
American Honda Motor
Co., Inc.
Consumer Affairs Department
1919 Torrance
Blvd.
Torrance, CA 90501-2746
310-783-2000
Toll free:
1-800-999-1009
Fax: 310-783-3785
Utah, Arizona, Colorado, New Mexico, Nebraska,
Kansas, Oklahoma, Nevada, Texas (El Paso)
Customer Relations
Department
American Honda Motor Co., Inc.
West Central
Zone
Western Central Zone 10
1600 South Abilene Street,
Suite D
Aurora, CO 80012.
303-696-3935
Fax: 303-696-3960
Maine, Vermont, New Hampshire, New York State
(excluding NY City, its five boroughs, Long
Island, Westchester
County), Connecticut (excluding Fairfield County), Massachusetts, Rhode
Island
Customer Relations Department
American Honda
Motor Co., Inc.
New England Zone 9
555 Old Country Road
Windsor Locks, CT 06096-0465
860-623-3310
Toll free:
1-800-999-1009 (recalls)
Tennessee, Alabama, Georgia, Florida
Customer
Relations Department
American Honda Motor Co., Inc.
Southeastern Zone
Southeastern Zone 7
1500 Morrison
Parkway
Alpharetta, GA 30201-2199
770-442-2045
Toll free:
1-800-999-1009 (recalls)
Fax: 770-442-2443
Web site:
www.honda.com
Minnesota, Iowa, Missouri, Wisconsin, Illinois,
Michigan (Upper Peninsula)
Customer Relations Department
American Honda Motor Co., Inc.
North Central Zone
North Central Zone 8
601 Campus Drive, Suite A-9
Arlington Heights, IL 60004
708-870-5600 (Honda automobiles only)
West Virginia, Maryland, Virginia, North Carolina,
South Carolina, District of Columbia
Customer Relations Department
American Honda Motor Co., Inc.
Mid-Atlantic Zone
902 Wind River Lane, Suite 200
Gaithersburg, MD 20878-1974
301-990-2020
Ohio (Steubenville), West Virginia (Wheeling),
Pennsylvania, New Jersey, Delaware, New York (NY City, its five
boroughs, Long Island, Westchester County), Connecticut (Fairfield
Customer Relations Department
American Honda Motor Co., Inc.
Northeast Zone
115 Gaither Drive
Moorestown, NJ
08057-0337
609-285-5533
Michigan (except for Upper Peninsula), Indiana,
Ohio, Kentucky
Customer Relations Department
American
Honda Motor Co., Inc.
Central Zone 4
101 South
Stanfield RoadTroy, OH 45373-8010
937-332-6250
Toll free:
1-800-999-1009
Washington, Oregon, Idaho, Montana, Wyoming, North
Dakota, South Dakota, Hawaii, Alaska
Customer Relations Department
American Honda Motor Co., Inc.
Northwest Zone
Northwestern Zone 2
12439 N.E. Airport Way
Portland, OR
97220-0186
503-256-0943
Texas (excluding El Paso), Arkansas (excluding
Fayetteville, Bentonville, Fort Smith, Jonesboro), Oklahoma (Lawton,
Ardmore), Louisiana, Mississippi
Customer Relations Department
American Honda Motor Co., Inc.
South Central Zone 3
4529 Royal Lane
Irving, TX 75063-2583
214-929-5481
American Isuzu Motors, Inc.
Headquarters:
American Isuzu Motors,
Inc.
Customer Relations Department
2300
Pellisier Place
P.O. Box 995
Whittier, CA 90608
562-699-0500
Toll free: 1-800-255-6727
Fax: 562-908-9575
Web site: www.isuzu.com
California, Alaska, Hawaii, Idaho (northern),
Nevada, Oregon, Washington
Regional Customer Relations Manager
American Isuzu Motors, Inc.
One Technology East
Irvine, CA 92718-2785
714-788-2700
Toll free: 1-800-255-6727
Fax: 714-788-2711
TDD/TTY toll free: 1-800-999-9035
Web site:
www.isuzu.com
Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina
Regional Customer Relations Manager
American Isuzu Motors, Inc.
Southeastern Region
205 Hembree Park Drive
P.O. Box 6250
Roswell, GA 30076
770-475-1995
Toll free: 1-800-255-6727
Fax: 770-442-8743
TDD/TTY toll free: 1-800-900-9035
Web site:
www.isuzu.com
Illinois, Indiana, Iowa, Michigan, Minnesota,
Missouri (except Kansas City metro area), North Dakota, Ohio,
Wisconsin, South Dakota, Nebraska
Regional Customer Relations
Manager
American Isuzu Motors, Inc.
Central Region
695 Tollgate Road
Elgin, IL 60123
847-931-8050
Toll free:
1-800-255-6727
Fax: 847-931-8004
TDD/TTY toll free:
1-800-999-9035
Web site: www.isuzu.com
New Jersey (south of Toms River), Pennsylvania,
Maryland, Delaware, Kentucky, Tennessee, Virginia, West Virginia
Regional Customer Relations Manager
American Isuzu Motors,
Inc.
1 Isuzu Way
Glen Burnie, MD 21061
410-761-2121
Toll free: 1-800-255-6727
Fax: 410-761-7490
TDD/TTY toll free: 1-800-999-9035
Web site:
www.isuzu.com
Connecticut, Maine, Massachusetts, New Hampshire,
New Jersey (north of Toms River), New York, Rhode Island, Vermont
Regional Customer Relations Manager
American Isuzu Motors,
Inc.
Northeast Regional Office
3 Stewart Court
Denville, NJ 07834
973-328-3000
Toll free: 1-800-255-6727 (owner
relations)
Fax: 973-328-5880
Web site:
www.isuzu.com
Arizona, Arkansas, Kansas (Kansas City metro area)
Louisiana, Nevada (southern), New Mexico, Oklahoma, Texas, Colorado,
Wyoming, Utah, Montana, Idaho (southern), Missouri (Kansas City metro
area)
Regional Customer Relations Manager
American
Isuzu Motors, Inc.
Southwest Region
1150 Isuzu Parkway
Grand Prairie, TX 75050
972-647-2911
Toll free: 1-800-255-6727
Fax: 872-641-0177
TDD/TTY toll free: 1-800-999-9035
Web site:
www.isuzu.com
American Motors Corp. see Chrysler Corp. Zone and Corporate Offices
American Suzuki Motor Corp.
Customer Relations Department
American
Suzuki Motor Corp.
P.O. Box 1100
Brea, CA 92822-1100
714-996-7040, ext. 380 (motorcycles)
714-996-7040, ext. 396
(outboard)
Toll free: 1-800-934-0934 (automotive only)
Fax:
714-970-6005
Web site: www.suzuki.com
Audi of America, Inc.
Customer Relations - 2F02
Audi of
America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Toll free: 1-800-822-2834 (general assistance and customer relations)
Toll free: 1-800-955-5100 (replacement and repurchase assistance)
Fax: 248-340-4660
Web site: www.audiusa.com
BMW of North America, Inc.
Corporate Office:
National Customer Relations Manager
BMW of North America, Inc.
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ 07675
Toll free: 1-800-831-1117 (BMW Customer Service Center)
Web site: www.bmwusa.com
Chrysler Corporation
Corporate Office:
Chrysler Customer Center
Chrysler Corp.
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Toll free: 1-800-992-1997
Web site: www.chryslercorp.com
Daihatsu America, Inc.
Consumer Affairs Department
4422 Corporate Center Drive
Los Alamitos, CA 90720
714-761-7000
Toll free: 1-800-777-7070
Ferrari North America Inc.
Corporate Office
Director of Service and Parts
Ferrari North America Inc.
250 Sylvan Avenue
Englewood Cliffs, NJ 07632
201-816-2652 (technical department)
Ford Motor Co.
Customer Assistance Center
Ford Motor
Co.
16800 Executive Plaza Dr.
P.O. Box 6248
Dearborn, MI 48121
Toll free: 1-800-392-3673 (all makes)
Toll
free: 1-800-521-4140 (Lincoln and Merkur only)
Toll free:
1-800-241-3673 (towing and dealer location service)
TDD toll free:
1-800-232-5952
Web site: www.ford.com
Ford Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
Toll free:
1-800-428-3718
General Motors Corp.
Customer Assistance Center
Buick Motor
Division
General Motors Corp.
902 East Hamilton Avenue
Flint, MI 48550
Toll free: 1-800-521-7300
Toll free:
1-800-252-1112 (roadside assistance)
TDD toll free: 1-800-832-8425
Web site: www.buick.com
Customer Assistance Center
Cadillac
Motor Car Division
General Motors Corp.
P.O. Box 436004
Pontiac, MI 48343-6004
Toll free: 1-800-458-8006
Toll free:
1-800-882-1112 (roadside assistance)
TDD toll free: 1-800-TDD-CMCC
Web site: www.cadillac.com
Customer Assistance Center
Chevrolet/Geo
Motor Division
General Motors Corp.
P.O. Box 7047
Troy, MI 48007-7047
Toll free: 1-800-222-1020
Toll free: 1-800-243-8872 (roadside assistance)
TDD toll free: 1-800-TDD-CHEV
Web site: www.chevrolet.com
Customer Assistance Center
GMC Truck Division
General Motors Corp.
P.O. Box 436008
Pontiac, MI 48343-6008
Toll free: 1-800-462-8782
TDD toll free: 1-800-462-8583
Customer Assistance Network
Oldsmobile
Division
General Motors Corp.
P.O. Box 436006
Lansing, MI 48343-6006
Toll free: 1-800-442-6537
TDD toll free:
1-800-TDD-OLDS
Web site: www.oldsmobile.com
Customer Assistance Center
Pontiac
Division
General Motors Corp.
Mail Code 483-631-730
P.O. Box 436008
Pontiac, MI 48343-6008
Toll free: 1-800-762-2737
Toll free: 1-800-762-3743 (roadside assistance)
TDD toll free:
1-800-TDD-PONT
Web site: www.pontiac.com
Saturn Customer Assistance Center
Saturn
Corp.
Division of General Motors Corp.
100 Saturn
Parkway
Spring Hill, TN 37174
Toll free: 1-800-553-6000
TDD
toll free: 1-800-TDD-6000
Web site: www.saturn.com
Honda
See American Honda Motor Co., Inc.
Hyundai Motor America
Consumer Affairs
Hyundai Motor America
10550 Talbert Avenue
P.O. Box 20850
Fountain Valley, CA 92728-0850
714-965-3000
Toll free: 1-800-633-5151
Fax: 714-965-3837
E-mail: cmd@hma.service.com
Isuzu
see American Isuzu Motors, Inc.
Jaguar Cars Inc.
U.S. National Headquarters:
Customer Relations Department
Jaguar Cars, Inc.
555 MacArthur Blvd.
Mahwah, NJ 07430-2327
201-818-8500
Toll free: 1-800-452-4827
Web site: www.jaguarcars.com
Jeep/Eagle Division
of Chrysler Corp.
see Chrysler Corp. Zone and Corporate Offices
Mazda Motor of America, Inc.
Corporate Office:
Customer Relations Manager
Mazda Motor of America, Inc.
P.O. Box 19734
Irvine, CA 92713-9734
Toll free: 1-800-222-5500
Web site: www.mazdausa.com
Mercedes Benz of North America, Inc.
Customer Assistance Center
Mercedes Benz of North America, Inc.
1 Glenview Road
Montvale, NJ 07645
Toll free: 1-800-222-0100
Toll free: 1-800-367-6372 (800-FOR-MERC)
Mitsubishi Motor Sales of America, Inc.
Corporate Office
Customer Relations
Mitsubishi Motor Sales of America, Inc.
6400 West Katella Avenue
Cypress, CA 90630-0064
Toll free: 1-800-222-0037
Toll free: 1-800-426-7038 (credit information)
Toll free:
1-800-55MITSU (800-556-4878)
Nissan Motor Corp. in USA
Nissan Motor Corp. in USA
P.O. Box 191
Gardena, CA 90248-0191
Toll free: 1-800-647-7261 (all consumer inquiries)
Fax: 310-771-2025
Peugeot Motors of America, Inc.
National Customer Relations Manager
Peugeot Motors of America, Inc.
Overlook at Great Notch
150 Clove Road
Little Falls, NJ 07424
973-812-4444
Toll free: 1-800-345-5549
Web site: www.peugeot.com
Porsche Cars North America, Inc.
Manager, Owner Relations
Porsche Cars North America, Inc.
100 West Liberty Street
P.O. Box 30911
Reno, NV 89520-3911
702-348-3000
Toll free: 1-800-545-8039
Web site: www.porsche.com
Saab Cars USA, Inc.
Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Bend
Norcross, GA 30093
770-279-0100
Toll free: 1-800-955-9007
Web site: www.saabusa.com
Subaru of America, Inc.
National Customer Service Center
Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Toll free: 1-800-782-2783
Web site: www.subaru.com
Hawaii
Schuman Carriage Co.
1234 S. Beretania Street
P.O. Box 2420
Honolulu, HI 96804
808-592-4495
Fax: 808-592-4494
Suzuki
see American Suzuki Motor Corp.
Toyota Motor Sales USA, Inc.
Customer Assistance Center
Toyota Motor Sales USA, Inc.
Department A102
19001 South Western Avenue
Torrance, CA 90509-2991
Toll free: 1-800-331-4331
Fax: 310-618-7814
TDD toll free: 1-800-443-4999
Web site: www.toyota.com
Volvo Cars of North America
Corporate Office:
Customer Service
Volvo Cars of North America<br />
P.O. Box 915
7 Volvo Drive, Building A
Rockleigh, NJ 07647-0915
Toll free: 1-800-458-1552
Fax: 201-767-4816
Web site: www.volvocars.com
Automotive Dispute Resolution Programs
Automotive Consumer Action Program (AUTOCAP),
National Automobile Dealers Association
8400 Westpark Drive
McLean, VA 22102
703-821-7144
Third-party dispute resolution program administered through the National Automobile Dealers Association. Consumer information available on request.
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203-1804
1-800-955-5100
Third-party dispute resolution program administered by the Council of Better Business Bureaus, Inc.
Center for Auto Safety (CAS)
2001 S Street, N.W.
Suite 410
Washington, DC 20009
202-328-7700
CAS advocates on behalf of consumers in auto safety and quality, fuel
efficiency, emissions and related issues. For advice on specific problems,
CAS requests that consumers write: include a brief statement of the
problem or question; include the year, make, model of the vehicle, and a
stamped self-addressed envelope.